The Security Team

The Security Team is responsible for making our gated community as safe as possible. Several programs have been initiated since taking over this responsibility from the developer. Most importantly, we are working with the Sheriff’s Department, and they have agreed to make their presence much more visible with frequent road patrols and gate monitoring at nightfall.

Also, the committee has better secured the front gate with private code numbers, distributed community car sticker ID’s and installed security cameras (see the frequently asked questions for what needs a sticker/decal and how to obtain them). A Neighborhood Watch program is also in place. Your committee wishes to remind everybody that if you see something suspicious, please call the Sheriff’s Department at 249-0131 or 911 for a quicker response.

Contact the Security Team.

 

Car Stickers

Residents need a window sticker for their car if parking at any Springs’ facility.  In addition the Security Team, in conjunction with the Davidson County Sheriff’s Department, conduct occasional security gate monitoring inspections. The car ID stickers help to identify the car as belonging to a Springs’ homeowner. The stickers go inside the windshield on the driver’s side as low as possible (where the inspection stickers went). If you do not have a car sticker, contact Security to obtain one.

Calling Post Emergency Notification System

As a reminder, The Springs’ HOA Board has established an emergency phone alert system. The system is designed to allow dissemination of vital information to all residents simultaneously in the event of an emergency.

If you utilize a telephone caller ID system, the incoming call will display “Calling Post” as the caller. Upon answering the phone there may be a short pause before the emergency message begins. Please do not hang up. The computer will consider that a completed delivery even if you did not have the opportunity to hear the entire message, and it will not resend the message.

As a safeguard, we have updated the Calling Post database to include a cell phone number per household. This should act as an excellent back-up system. It will assist with dissemination of primary information to residents, specifically those not at home and allow for communication to residents with follow-up information in the event that we are required to evacuate the community.

If you change phone numbers or wish to have your phone number removed from the emergency phone alert system please email your Securtiy Team.

As a side note, only persons living (home built or under construction) in the community will be included in the calling post database.

Emergency Phone Notifications Resident Requests

The emergency calling system hereafter referred to as “Calling Post” is to be utilized to make urgent and emergency phone notifications to residents in The Springs’ community. It is available to all persons with a home built or under construction in the community.

While it is unlikely that a resident will need to generate an activation of the alert system, community members encountering a situation, which they believe may impact other community members, should directly contact a HOA Board member or member of the Security Committee. A prompt decision will be made as to the need to alert the entire community. The decision to alert the community may be guided by input from the Sheriff’s Office or Healing Springs Fire Department.

The Security Committee and the calling post system should be utilized as a secondary measure after the Sheriff’s Office or the Healing Springs Fire Department has been called.

The Sheriff’s Office non-emergency phone number is 336-249-0131. All emergency calls should utilize 911. If in doubt, use 911.

All new residents wishing to be included in the phone alert system should provide the Security Committee with their home phone number as well as one cell phone number.

Front Gate

The Security Committee has worked diligently to streamline the security procedures at the front gate. We are utilizing several mechanical aspects of the system to help limit trespassing in our community. Every unauthorized person denied access through the front gate represents one less potential illegal activity in our community.

We still need your assistance. Personal codes issued to residents represent unrestricted access to the community twenty-four hours a day. Much like the pin number to your bank account, you should guard your gate access code and not give it out to anyone except your immediate family residing with you. If you feel someone has obtained your code other than your immediate family, please request a new code immediately.

Front Gate Access Codes

Your 4-digit personal code should not be confused with the 3-digit dialing code used by the system to call your home.

Your personal code (4-digit) should never be given to anyone except immediate family residing in your home.

Your dialing code (-3-digit) can be given to friends and visitors. It can be obtained by scrolling to your name on the display at the gate. Visitors need only enter the code into the keypad to call your home. Upon receiving the call from the front gate, you simply need to press the 9 key on your home phone. The gate will then open, and the line will disconnect. If you do not know your dialing code, have forgotten your personal code or need a code issued, contact the Security Team.

There are several specific codes available for service personnel coming to your home. Should you have any questions concerning the residential service code, please contact a board member directly or email.

Neighborhood Watch

The Security Committee would like to remind all residents that they are the first line of defense against criminal activity in the community.

Working with the Firewise program we strive to make the community a safe place to live.

Please refer to the below document for additional neighborhood watch information.

What is Neighborhood Watch?

Neighborhood Watch is a crime prevention partnership program where law enforcement and community members work together to keep neighborhoods safe and improve their quality of life. Community members are empowered with education and encouraged to use common sense to safely serve as an additional set of “eyes and ears” for law enforcement and for their neighbors. One of the most important goals is to create an environment where people care about each other and their community, and crime opportunities are reduced as a result.

When Should I Call the Sheriff’s Department?

If I Need to Call the Sheriff, When Should I Use 9-1-1?

When Should I Use the Non-Emergency Sheriff’s Number (336) 249-0131?

When I Do Call the Sheriff, What Should I Say?

When Should I Contact My Property Management Company?

Cedar Management Group
Post Office Box 26844
Charlotte, NC 28221

www.cedarmanagementgroup.com

704-644-8808 **
Toll-Free: 877-25-CEDAR (23327) **
Fax: 704-509-2429

**Phones are answered 24 hours a day, 365 days of the year.

Animal Control

The Davidson County Sheriff’s office is responsible for all animal control issues. They can be contacted at 336-249-0131. Be aware you may be redirected for some calls related to wildlife.

For vicious animals or animal bites use 911.

Important Phone Numbers and Website Links

American Red Cross, High Point-Thomasville Chapter
hpt.redcross.org – 336-885-9121

Cedar Management Group
www.cedarmanagementgroup.com – 877-252-3327

Davidson County Animal Shelter – 336-357-0805

Electrical Outages – 800-EUNITED (386-4833)

EMERGENCY – 9-1-1

Federal Trade Commission (Identity Theft Information)
www.ftc.gov/bcp/edu/microsites/idtheft

FEMA (Emergency Preparedness Information)
www.fema.gov

Fire (General Questions) – 336-859-4409

Poison Control – 800-222-1222

Sheriff (General Questions) – 336-242-2105

Sheriff (Non-Emergency) – 336-249-0131

North Carolina Wildlife Resources Commission
www.ncwildlife.org

Yadkin (Marshal Olson – Dock Issues) – 704-422-5622