The Security Team

The Security Team is responsible for making our gated community as safe as possible. Several programs have been initiated since taking over this responsibility from the developer. Most importantly, we are working with the Sheriff’s Department, and they have agreed to make their presence much more visible with frequent road patrols and gate monitoring at nightfall.

Also, the committee has better secured the front gate with private code numbers, distributed community car sticker ID’s and installed security cameras (see the frequently asked questions for what needs a sticker/decal and how to obtain them). A Neighborhood Watch program is also in place. Your committee wishes to remind everybody that if you see something suspicious, please call the Sheriff’s Department at 249-0131 or 911 for a quicker response.

Contact the Security Team.

Vehicle Decals

We offer vehicle decals that are unique to The Springs community. The decals help all of us recognize fellow property owners, and they provide another layer of security. Decals are only for vehicles normally parked inside the community and are only available to residents and lot owners. Each decal is registered to the property owner by license plate (for cars and trucks) or vehicle make and model (for unlicensed items such as ATVs). You can mix decal types, subject to the limits below. Note: Guests and visitors are not eligible for decals

There are 2 types of decals:

Type A: Adhesive on front, applies to back (inside surface) of the front windshields
Type B: Adhesive on back, for vehicles without windshields (motorcycles, etc.)

Decals are distributed per household for full- and part-time residents regardless of the number of additional unimproved lots owned, and per owner for unimproved lots regardless of the number of additional unimproved lots owned, as follows:

Full- and part-time residents: up to 4 decals
Non-resident property owners (owning vacant lots): up to 2 decals

To request decals, contact Security with the following info:

Number of decals needed, by Type A and/or B
For each decal going on a licensed vehicle, provide the license plate and state
For each decal going on an unlicensed item, provide the make and model (e.g., Polaris Ranger ATV)

We ask all property owners to be diligent in ensuring no one tailgates you through the gate unless you recognize them or see their decal. Each of us has a vested interest in maintaining the safety, security, and privacy of our community. Your support and cooperation are not only needed, but greatly appreciated!

Front Gate

The Security Committee has worked diligently to streamline the security procedures at the front gate. We are utilizing several mechanical aspects of the system to help limit trespassing in our community. Every unauthorized person denied access through the front gate represents one less potential illegal activity in our community.

We still need your assistance. Personal codes issued to residents represent unrestricted access to the community twenty-four hours a day. Much like the pin number to your bank account, you should guard your gate access code and not give it out to anyone except your immediate family residing with you. If you feel someone has obtained your code other than your immediate family, please request a new code immediately.

Front Gate Access Codes

Your 4-digit personal code should not be confused with the 3-digit dialing code used by the system to call your home.

Your personal code (4-digit) should never be given to anyone except immediate family residing in your home.

Your dialing code (3-digit) can be given to friends and visitors. It can be obtained by scrolling to your name on the display at the gate. Visitors need only enter the code into the keypad to call your home. Upon receiving the call from the front gate, you simply need to press the 9 key on your home phone. The gate will then open, and the line will disconnect. If you do not know your dialing code, have forgotten your personal code, or need a code issued, contact the Security Team.

There are several specific codes available for service personnel coming to your home. Should you have any questions concerning the residential service code, please contact the Security Team.

Access procedures for open houses and property sales are described in Real Estate and Open House Guidelines on the Downloads page. When the clubhouse is rented for events, the renter will be contacted by our event coordinator to receive a temporary gate access code.

Front Gate Access Remotes

The 4-digit personal gate code assigned to all residents and property owners allows access through the community gate. As an added convenience, the HOA offers optional gate opener remotes, at cost. The Springs remote is a key fob style that fits your key ring, or you can buy the optional visor clip to attach it to your vehicle’s sun visor.

Full-time and part-time residents are allowed up to 4 remotes per household. Lot owners are allowed up to 2 remotes regardless of the number of lots/properties owned. Costs for each are:

Key Fob Remotes – $32.50
Optional Visor Clips – $2.50
Mailing fee – $8.30 (if mailed)

To purchase remotes, write a check payable to “Springs at High Rock HOA” and mail it to:

The Springs at High Rock HOA
PO Box 1226
Denton, NC 27239-1226

After receiving your check, we make arrangements for delivery. If you live in The Springs, we can place them in your mailbox or newspaper tube and notify you of delivery. Otherwise, they will be mailed by USPS Priority Mail for the current small flat rate box fee ($8.30 as of January 26, 2020).

These remotes use an encrypted signal to communicate to the gate and cannot be programmed into your vehicle’s HomeLink buttons. Also, only remotes bought from the HOA will be programmed to operate The Springs gate. This ensures the gate system isn’t compromised by clones, counterfeits, or infected remotes.

The purchase of a remote does not affect your 4-digit access code or your 3-digit directory code.

We ask all property owners to be diligent in ensuring no one tailgates you through the gate unless you recognize them or see a Springs decal on their vehicle. Each of us has a vested interest in maintaining the safety, security, and privacy of our community. Your support and cooperation are not only needed, but greatly appreciated.

Neighborhood Watch

The Security Committee would like to remind all residents that they are the first line of defense against criminal activity in the community. Working with the Firewise program we strive to make the community a safe place to live.

Please refer to the below document for additional neighborhood watch information.

What is Neighborhood Watch?

Neighborhood Watch is a crime prevention partnership program where law enforcement and community members work together to keep neighborhoods safe and improve their quality of life. Community members are empowered with education and encouraged to use common sense to safely serve as an additional set of “eyes and ears” for law enforcement and for their neighbors. One of the most important goals is to create an environment where people care about each other and their community, and crime opportunities are reduced as a result.

When Should I Call the Sheriff’s Department?

When a crime is being committed, is about to be committed, or has been committed.
When something is out of place or just doesn’t feel right.
When there is suspicious activity.
When you need information about, assistance with, or a referral for a law enforcement related issue.

If I Need to Call the Sheriff, When Should I Use 9-1-1?

When there is a life-threatening emergency.
When you or someone else’s life or safety is in immediate danger.
When you or someone else is having a medical emergency.
When you are witnessing a crime in progress.

When Should I Use the Non-Emergency Sheriff’s Number (336) 249-0131?

When you are reporting suspicious activity.
When you are reporting a crime that has already happened and the suspects are no longer at the location.
When you are giving information concerning a crime.

When I Do Call the Sheriff, What Should I Say?

Why you are calling (What is the nature of your problem?)
Where the problem is occurring (exact address, name of the community, closest major cross streets, etc.).
Your name and telephone number (the number from which you are making the call).
What is happening now.
Any suspect or vehicle description-SUSPECT INFORMATION (if known):
- Name
- Height / weight
- Gender
- Clothing description
- Age
- Unique characteristics (tattoos, facial hair, glasses, hat, etc.)
- Race
VEHICLE INFORMATION (if known):
- Make
- Model
- License Number
- Unique features (bumper stickers, damage, etc.)
- Color
- Direction of travel
Any additional information that may be important to the responding officers (number of people involved, weapons seen, direction of travel or flee).
It is important to remain calm when speaking to the dispatcher and answer all questions as thoroughly and accurately as possible without putting yourself or anyone else in any danger.
Remain on the line until the dispatcher tells you it is okay to hang up.

When Should I Contact My Property Management Company?

When there is a maintenance issue that needs to be corrected or a situation that poses a potential hazard to the community.
When you are witnessing violations of the community’s rules and regulations that are not violations of the State Laws of North Carolina (i.e. facility usage rules, speeding, nuisance abatement, etc.)
When you have a question about policies, procedures, or other matters pertaining to the community.
When a situation occurs that warrants police or fire response, notification should be made to the Management Company ONLY AFTER THE SITUATION HAS BEEN RESOLVED BY THE APPROPRIATE EMERGENCY SERVICE DEPARTMENT.

Cedar Management Group
Post Office Box 26844
Charlotte, NC 28221

www.cedarmanagementgroup.com

704-644-8808 **
Toll-Free: 877-25-CEDAR (23327) **
Fax: 704-509-2429

**Phones are answered 24 hours a day, 365 days of the year.

Animal Control

The Davidson County Sheriff’s office is responsible for all animal control issues. They can be contacted at 336-249-0131. Be aware you may be redirected for some calls related to wildlife.

For vicious animals or animal bites use 911.

Important Phone Numbers and Website Links

American Red Cross, High Point-Thomasville Chapter
hpt.redcross.org – 336-885-9121

Cedar Management Group
www.cedarmanagementgroup.com – 877-252-3327

Davidson County Animal Shelter – 336-357-0805

Electrical Outages – 800-EUNITED (386-4833)

EMERGENCY – 9-1-1

Federal Trade Commission (Identity Theft Information)
www.ftc.gov/bcp/edu/microsites/idtheft

FEMA (Emergency Preparedness Information)
www.fema.gov

Fire (General Questions) – 336-859-4409

Poison Control – 800-222-1222

Sheriff (Non-Emergency) – 336-242-2100 (8:00 AM -5:00 PM)

Sheriff (Non-Emergency) – 336-249-0131 (24-hour)

North Carolina Wildlife Resources Commission
www.ncwildlife.org

Yadkin (Marshal Olson – Dock Issues) – 704-422-5622