The Security Team

The Security Team is responsible for making our gated community as safe as possible. Several programs have been initiated since taking over this responsibility from the developer. Most importantly, we are working with the Sheriff’s Department, and they have agreed to make their presence much more visible with frequent road patrols and gate monitoring at nightfall.

Also, the committee has better secured the front gate with private code numbers, distributed community car sticker ID’s and installed security cameras (see the frequently asked questions for what needs a sticker/decal and how to obtain them). A Neighborhood Watch program is also in place. Your committee wishes to remind everybody that if you see something suspicious, please call the Sheriff’s Department at 249-0131 or 911 for a quicker response.

Contact the Security Team.

Vehicle Decals

We offer vehicle decals that are unique to The Springs community. The decals help all of us recognize fellow property owners, and they provide another layer of protection. We encourage you to have them on vehicles normally parked inside our community. They’re only available to residents and lot owners, and the decal number is registered to the property owner. You can mix decal types, subject to the limits described below. Note: Guests and visitors are not eligible for decals.

There are 2 types of decals:

Decals are distributed per household for full- and part-time residents regardless of the number of additional unimproved lots owned, and per owner for unimproved lots regardless of the number of additional unimproved lots owned, as follows:

Starting in 2019, we are replacing the original small white square decals with slightly larger, round decals that are easier to recognize. Additionally, the old decals are no longer available, and they were found to have been copied for unauthorized use. If you have legacy Springs decals, please remove and destroy them when you receive new ones. The legacy decal removes easily. To obtain new decals, contact Security.

We ask all property owners to be diligent in ensuring no one tailgates you through the gate unless you recognize them or see their decal. Each of us has a vested interest in maintaining the safety, security, and privacy of our community. Your support and cooperation are not only needed, but greatly appreciated!

Front Gate

The Security Committee has worked diligently to streamline the security procedures at the front gate. We are utilizing several mechanical aspects of the system to help limit trespassing in our community. Every unauthorized person denied access through the front gate represents one less potential illegal activity in our community.

We still need your assistance. Personal codes issued to residents represent unrestricted access to the community twenty-four hours a day. Much like the pin number to your bank account, you should guard your gate access code and not give it out to anyone except your immediate family residing with you. If you feel someone has obtained your code other than your immediate family, please request a new code immediately.

Front Gate Access Codes

Your 4-digit personal code should not be confused with the 3-digit dialing code used by the system to call your home.

Your personal code (4-digit) should never be given to anyone except immediate family residing in your home.

Your dialing code (3-digit) can be given to friends and visitors. It can be obtained by scrolling to your name on the display at the gate. Visitors need only enter the code into the keypad to call your home. Upon receiving the call from the front gate, you simply need to press the 9 key on your home phone. The gate will then open, and the line will disconnect. If you do not know your dialing code, have forgotten your personal code, or need a code issued, contact the Security Team.

There are several specific codes available for service personnel coming to your home. Should you have any questions concerning the residential service code, please contact the Security Team.

Access procedures for open houses and property sales are described in Real Estate and Open House Guidelines on the Downloads page. When the clubhouse is rented for events, the renter will be contacted by our event coordinator to receive a temporary gate access code.

Front Gate Access Remotes

Our front gate access remotes transmit a unique device code, which will be associated with your personal 4-digit code in the database, providing control and tracking in the event an incident occurs. Several features of the remotes enhance our community’s privacy, security, safety, and help ensure our amenities remain available for our use:

We all have ongoing community access by punching in our personal 4-digit gate codes on the keypad at the front gate. This is provided to us as part of living in this community. Remotes were added as a convenient, optional community access method with an associated additional cost: $32.50 each with a limit of four (4) for full-time residents and two (2) for part-time residents and lot owners. The remotes come with a key ring, but visor clips are also available for an additional $2.50. The price for both is $35.00.

Please contact the Security Committee to purchase a remote. Make checks payable to “Springs at High Rock HOA” or pay in cash (exact change, please). Unfortunately, to ensure the remotes are purchased by HOA members only, we regret they cannot by mailed.

Whether or not you purchase a remote, your 4-digit access code and your 3-digit directory code will remain the same.

Neighborhood Watch

The Security Committee would like to remind all residents that they are the first line of defense against criminal activity in the community. Working with the Firewise program we strive to make the community a safe place to live.

Please refer to the below document for additional neighborhood watch information.

What is Neighborhood Watch?

Neighborhood Watch is a crime prevention partnership program where law enforcement and community members work together to keep neighborhoods safe and improve their quality of life. Community members are empowered with education and encouraged to use common sense to safely serve as an additional set of “eyes and ears” for law enforcement and for their neighbors. One of the most important goals is to create an environment where people care about each other and their community, and crime opportunities are reduced as a result.

When Should I Call the Sheriff’s Department?

If I Need to Call the Sheriff, When Should I Use 9-1-1?

When Should I Use the Non-Emergency Sheriff’s Number (336) 249-0131?

When I Do Call the Sheriff, What Should I Say?

When Should I Contact My Property Management Company?

Cedar Management Group
Post Office Box 26844
Charlotte, NC 28221

www.cedarmanagementgroup.com

704-644-8808 **
Toll-Free: 877-25-CEDAR (23327) **
Fax: 704-509-2429

**Phones are answered 24 hours a day, 365 days of the year.

Animal Control

The Davidson County Sheriff’s office is responsible for all animal control issues. They can be contacted at 336-249-0131. Be aware you may be redirected for some calls related to wildlife.

For vicious animals or animal bites use 911.

Important Phone Numbers and Website Links

American Red Cross, High Point-Thomasville Chapter
hpt.redcross.org – 336-885-9121

Cedar Management Group
www.cedarmanagementgroup.com – 877-252-3327

Davidson County Animal Shelter – 336-357-0805

Electrical Outages – 800-EUNITED (386-4833)

EMERGENCY – 9-1-1

Federal Trade Commission (Identity Theft Information)
www.ftc.gov/bcp/edu/microsites/idtheft

FEMA (Emergency Preparedness Information)
www.fema.gov

Fire (General Questions) – 336-859-4409

Poison Control – 800-222-1222

Sheriff (General Questions) – 336-242-2105

Sheriff (Non-Emergency) – 336-249-0131

North Carolina Wildlife Resources Commission
www.ncwildlife.org

Yadkin (Marshal Olson – Dock Issues) – 704-422-5622