The Security Team
The Security Team is responsible for making our gated community as safe as possible. Several programs have been initiated since taking over this responsibility from the developer. Most importantly, we are working with the Sheriff’s Department, and they have agreed to make their presence much more visible with frequent road patrols and gate monitoring at nightfall.
Also, the committee has better secured the front gate with private code numbers, distributed community car sticker ID’s and installed security cameras (see the frequently asked questions for what needs a sticker/decal and how to obtain them). A Neighborhood Watch program is also in place. Your committee wishes to remind everybody that if you see something suspicious, please call the Sheriff’s Department at 249-0131 or 911 for a quicker response.
Contact the Security Team.
We offer vehicle decals that are unique to The Springs community. The decals help all of us recognize fellow property owners, and they provide another layer of protection. We encourage you to have them on vehicles normally parked inside our community. They’re only available to residents and lot owners, and the decal number is registered to the property owner. You can mix decal types, subject to the limits described below. Note: Guests and visitors are not eligible for decals.
There are 2 types of decals:
- Type A: Adhesive on front, applies to back of windshields
- Type B: Adhesive on back, for vehicles without windshields (golf carts, etc.)
Decals are distributed per household for full- and part-time residents regardless of the number of additional unimproved lots owned, and per owner for unimproved lots regardless of the number of additional unimproved lots owned, as follows:
- Full-time residents (living in their Springs residence more than 6 months a year): 4 decals
- Part-time residents (living in their Springs residence less than 6 months a year): 2 decals
- Lot owners (owning vacant lots): 1 decal
Starting in 2019, we are replacing the original small white square decals with slightly larger, round decals that are easier to recognize. Additionally, the old decals are no longer available, and they were found to have been copied for unauthorized use. If you have legacy Springs decals, please remove and destroy them when you receive new ones. The legacy decal removes easily. To obtain new decals, contact Security.
We ask all property owners to be diligent in ensuring no one tailgates you through the gate unless you recognize them or see their decal. Each of us has a vested interest in maintaining the safety, security, and privacy of our community. Your support and cooperation are not only needed, but greatly appreciated!
Calling Post Emergency Notification System
As a reminder, The Springs’ HOA Board has established an emergency phone alert system. The system is designed to allow dissemination of vital information to all residents simultaneously in the event of an emergency.
If you utilize a telephone caller ID system, the incoming call will display “Calling Post” as the caller. Upon answering the phone there may be a short pause before the emergency message begins. Please do not hang up. The computer will consider that a completed delivery even if you did not have the opportunity to hear the entire message, and it will not resend the message.
As a safeguard, we have updated the Calling Post database to include a cell phone number per household. This should act as an excellent back-up system. It will assist with dissemination of primary information to residents, specifically those not at home and allow for communication to residents with follow-up information in the event that we are required to evacuate the community.
If you change phone numbers or wish to have your phone number removed from the emergency phone alert system please email your Securtiy Team.
As a side note, only persons living (home built or under construction) in the community will be included in the calling post database.
Emergency Phone Notifications Resident Requests
The emergency calling system hereafter referred to as “Calling Post” is to be utilized to make urgent and emergency phone notifications to residents in The Springs’ community. It is available to all persons with a home built or under construction in the community.
While it is unlikely that a resident will need to generate an activation of the alert system, community members encountering a situation, which they believe may impact other community members, should directly contact a HOA Board member or member of the Security Committee. A prompt decision will be made as to the need to alert the entire community. The decision to alert the community may be guided by input from the Sheriff’s Office or Healing Springs Fire Department.
The Security Committee and the calling post system should be utilized as a secondary measure after the Sheriff’s Office or the Healing Springs Fire Department has been called.
The Sheriff’s Office non-emergency phone number is 336-249-0131. All emergency calls should utilize 911. If in doubt, use 911.
All new residents wishing to be included in the phone alert system should provide the Security Committee with their home phone number as well as one cell phone number.
The Security Committee has worked diligently to streamline the security procedures at the front gate. We are utilizing several mechanical aspects of the system to help limit trespassing in our community. Every unauthorized person denied access through the front gate represents one less potential illegal activity in our community.
We still need your assistance. Personal codes issued to residents represent unrestricted access to the community twenty-four hours a day. Much like the pin number to your bank account, you should guard your gate access code and not give it out to anyone except your immediate family residing with you. If you feel someone has obtained your code other than your immediate family, please request a new code immediately.
Front Gate Access Codes
Your 4-digit personal code should not be confused with the 3-digit dialing code used by the system to call your home.
Your personal code (4-digit) should never be given to anyone except immediate family residing in your home.
Your dialing code (3-digit) can be given to friends and visitors. It can be obtained by scrolling to your name on the display at the gate. Visitors need only enter the code into the keypad to call your home. Upon receiving the call from the front gate, you simply need to press the 9 key on your home phone. The gate will then open, and the line will disconnect. If you do not know your dialing code, have forgotten your personal code, or need a code issued, contact the Security Team.
There are several specific codes available for service personnel coming to your home. Should you have any questions concerning the residential service code, please contact the Security Team.
Access procedures for open houses and property sales are described in Real Estate and Open House Guidelines on the Downloads page. When the clubhouse is rented for events, the renter will be contacted by our event coordinator to receive a temporary gate access code.
Front Gate Access Remotes
Our front gate access remotes transmit a unique device code, which will be associated with your personal 4-digit code in the database, providing control and tracking in the event an incident occurs. Several features of the remotes enhance our community’s privacy, security, safety, and help ensure our amenities remain available for our use:
- We are able to maintain a record of active remotes, and our system allows for activation or deactivation of the remotes as residents move into and out of the community, or when they are lost or stolen.
- They cannot be programmed into other remotes or vehicles, preventing the spread of unauthorized access.
- The remotes provide future long-term opportunities for improved accessibility and security for other areas within our community (e.g., boat storage, boat launch, pool, etc.).
We all have ongoing community access by punching in our personal 4-digit gate codes on the keypad at the front gate. This is provided to us as part of living in this community. Remotes were added as a convenient, optional community access method with an associated additional cost: $32.50 each with a limit of four (4) for full-time residents and two (2) for part-time residents and lot owners. The remotes come with a key ring, but visor clips are also available for an additional $2.50. The price for both is $35.00.
Please contact the Security Committee to purchase a remote. Make checks payable to “Springs at High Rock HOA” or pay in cash (exact change, please). Unfortunately, to ensure the remotes are purchased by HOA members only, we regret they cannot by mailed.
Whether or not you purchase a remote, your 4-digit access code and your 3-digit directory code will remain the same.
The Security Committee would like to remind all residents that they are the first line of defense against criminal activity in the community. Working with the Firewise program we strive to make the community a safe place to live.
Please refer to the below document for additional neighborhood watch information.
What is Neighborhood Watch?
Neighborhood Watch is a crime prevention partnership program where law enforcement and community members work together to keep neighborhoods safe and improve their quality of life. Community members are empowered with education and encouraged to use common sense to safely serve as an additional set of “eyes and ears” for law enforcement and for their neighbors. One of the most important goals is to create an environment where people care about each other and their community, and crime opportunities are reduced as a result.
When Should I Call the Sheriff’s Department?
- When a crime is being committed, is about to be committed, or has been committed.
- When something is out of place or just doesn’t feel right.
- When there is suspicious activity.
- When you need information about, assistance with, or a referral for a law enforcement related issue.
If I Need to Call the Sheriff, When Should I Use 9-1-1?
- When there is a life-threatening emergency.
- When you or someone else’s life or safety is in immediate danger.
- When you or someone else is having a medical emergency.
- When you are witnessing a crime in progress.
When Should I Use the Non-Emergency Sheriff’s Number (336) 249-0131?
- When you are reporting suspicious activity.
- When you are reporting a crime that has already happened and the suspects are no longer at the location.
- When you are giving information concerning a crime.
When I Do Call the Sheriff, What Should I Say?
- Why you are calling (What is the nature of your problem?)
- Where the problem is occurring (exact address, name of the community, closest major cross streets, etc.).
- Your name and telephone number (the number from which you are making the call).
- What is happening now.
- Any suspect or vehicle description-SUSPECT INFORMATION (if known):
- Height / weight
- Clothing description
- Unique characteristics (tattoos, facial hair, glasses, hat, etc.)
VEHICLE INFORMATION (if known):
- License Number
- Unique features (bumper stickers, damage, etc.)
- Direction of travel
- Any additional information that may be important to the responding officers (number of people involved, weapons seen, direction of travel or flee).
- It is important to remain calm when speaking to the dispatcher and answer all questions as thoroughly and accurately as possible without putting yourself or anyone else in any danger.
- Remain on the line until the dispatcher tells you it is okay to hang up.
When Should I Contact My Property Management Company?
- When there is a maintenance issue that needs to be corrected or a situation that poses a potential hazard to the community.
- When you are witnessing violations of the community’s rules and regulations that are not violations of the State Laws of North Carolina (i.e. facility usage rules, speeding, nuisance abatement, etc.)
- When you have a question about policies, procedures, or other matters pertaining to the community.
- When a situation occurs that warrants police or fire response, notification should be made to the Management Company ONLY AFTER THE SITUATION HAS BEEN RESOLVED BY THE APPROPRIATE EMERGENCY SERVICE DEPARTMENT.
Cedar Management Group
Post Office Box 26844
Charlotte, NC 28221
Toll-Free: 877-25-CEDAR (23327) **
**Phones are answered 24 hours a day, 365 days of the year.
The Davidson County Sheriff’s office is responsible for all animal control issues. They can be contacted at 336-249-0131. Be aware you may be redirected for some calls related to wildlife.
For vicious animals or animal bites use 911.
Important Phone Numbers and Website Links
American Red Cross, High Point-Thomasville Chapter
hpt.redcross.org – 336-885-9121
Cedar Management Group
www.cedarmanagementgroup.com – 877-252-3327
Davidson County Animal Shelter – 336-357-0805
Electrical Outages – 800-EUNITED (386-4833)
EMERGENCY – 9-1-1
Federal Trade Commission (Identity Theft Information)
FEMA (Emergency Preparedness Information)
Fire (General Questions) – 336-859-4409
Poison Control – 800-222-1222
Sheriff (General Questions) – 336-242-2105
Sheriff (Non-Emergency) – 336-249-0131
North Carolina Wildlife Resources Commission
Yadkin (Marshal Olson – Dock Issues) – 704-422-5622