Community Safety & Access

HOA Members (all property owners) have full responsibility for their own properties and share responsibilities with everyone for SHR community safety.

Today the Access Team manages front gate and Clubhouse access, distributes vehicle identification decals, pool fob distribution and boat storage access.

If you see something suspicious, call the Sheriff’s Department at 336-249-0131 or 911.

Vehicle Identification

SHR vehicle decals help all of us recognize fellow HOA Members. Decals are only for vehicles normally parked inside the community and are only available to HOA Members. You can mix decal types, subject to the limits below. Note: Guests and visitors are not eligible for decals.

There are 2 types of decals:

Type A: Adhesive on front, applies to back (inside surface) of the front windshields
Type B: Adhesive on back, for vehicles without windshields (motorcycles, etc.)

Decals are distributed per household for full- and part-time residents regardless of the number of additional unimproved lots owned, and per owner for unimproved lots regardless of the number of additional unimproved lots owned, as follows:

Full- and part-time residents: up to 4 decals
Non-resident Property Owners (owning vacant lots): up to 2 decals

To request decals, contact Access with the number of decals needed, by Type A and/or B

Tailgating Disallowed

All Property Owners should be be diligent in disallowing tailgating, unless the vehicle driver is recognizable or a SHR decal is visible. Each HOA Member has a vested interest in maintaining the safety of our community. Your support and cooperation are not only needed, but greatly appreciated!

Front Gate Access

The Springs at High Rock (SHR) maintains several options to access the community, all managed by the Access Team. The SHR front gate is every SHR Property Owner’s front door.

All HOA Members have a right to access their SHR property 24/7/365; you may choose one or more of the access options. Each access option has pros and cons; therefore, select the options that work best for you. Effective June 25, 2024, all personal 4-digit front gate codes were deactivated. If you have not received proximity cards please contact the Access Team.

3-Digit Directory Code

All property owners receive a 3-digit directory code. This code can be given to friends, guests, service personnel, etc. Visitors need only enter the code into the keypad to call you. Upon receiving the call from the front gate, you simply need to press the 9 key on your phone. The gate will open, and the line will disconnect. If you do not know your directory code, contact the Access Team.

Proximity Cards

Proximity cards are assigned to distinct, registered vehicles of HOA Members. The card when held to a receiver at the front gate keypad opens the gate. Each property receives two (2) free cards. Residents may purchase up to four (4) additional cards per Property at $2/card + postage.

Remotes

As an added convenience, an optional gate opener remote may be purchased, at cost. The Springs remote is a key fob style that fits your key ring, or you can use the included visor clip to attach it to your vehicle’s sun visor.

Full-time and part-time residents are allowed up to 4 remotes per household. Lot owners are allowed up to 2 remotes regardless of the number of lots/properties owned. Costs for each are:

Gate Fob Remote with Visor Clip – $30.00
Mailing fee – $12.00

To purchase remotes, write a check payable to “Springs at High Rock HOA” and mail it to:

The Springs at High Rock HOA
PO Box 1226
Denton, NC 27239-1226

After receiving your check, we make arrangements for delivery.

These remotes use an encrypted signal to communicate to the gate and cannot be programmed into your vehicle’s HomeLink buttons. Also, only remotes bought from the HOA will be programmed to operate The Springs gate. This ensures the gate system isn’t compromised by clones, counterfeits, or infected remotes.

The purchase of a remote does not affect your 3-digit directory code.

Limited Access Gate Codes

Limited-access gate codes are provided to Day Workers, realtors, contractors, builders, and delivery services (Amazon, FedEx, UPS, USPS). If service personnel are coming to your home when you can’t answer a call from the gate, please request the current Day Worker code, which changes quarterly.

Access procedures for open houses and property sales are described in Real Estate and Open House Guidelines on the Downloads page. When the clubhouse is rented for events, our event coordinator provides the sponsor a temporary gate access code.

Parking & Roads

SHR roads and parking lots are designated as Public Vehicular Access areas. These areas are not only subject to SHR HOA Rules & Regulations, but also North Carolina Statute, enforceable by officers of the law. Park only SHR identified vehicles (with decals) in designated areas. Watch for the signs.

The speed limit on all roads within the SHR is 25 MPH. Obey it at all times. Yield to and slow down when passing pedestrians and cyclists. Roads and parking areas will be monitored by an external security service.

When Should I Call the Sheriff’s Department?

When a crime is being committed, is about to be committed, or has been committed.
When something is out of place or just doesn’t feel right.
When there is suspicious activity.
When you need information about, assistance with, or a referral for a law enforcement related issue.

If I Need to Call the Sheriff, When Should I Use 9-1-1?

When there is a life-threatening emergency.
When you or someone else’s life or safety is in immediate danger.
When you or someone else is having a medical emergency.
When you are witnessing a crime in progress.

When Should I Use the Non-Emergency Sheriff’s Number (336) 242-2105?

When you are reporting suspicious activity.
When you are reporting a crime that has already happened and the suspects are no longer at the location.
When you are giving information concerning a crime.

When I Do Call the Sheriff, What Should I Say?

Why you are calling (What is the nature of your problem?)
Where the problem is occurring (exact address, name of the community, closest major cross streets, etc.).
Your name and telephone number (the number from which you are making the call).
What is happening now.
Any suspect or vehicle description-SUSPECT INFORMATION (if known):
- Name
- Height / weight
- Gender
- Clothing description
- Age
- Unique characteristics (tattoos, facial hair, glasses, hat, etc.)
- Race
VEHICLE INFORMATION (if known):
- Make
- Model
- License Number
- Unique features (bumper stickers, damage, etc.)
- Color
- Direction of travel
Any additional information that may be important to the responding officers (number of people involved, weapons seen, direction of travel or flee).
It is important to remain calm when speaking to the dispatcher and answer all questions as thoroughly and accurately as possible without putting yourself or anyone else in any danger.
Remain on the line until the dispatcher tells you it is okay to hang up.

When Should I Contact My Property Management Company?

When there is a maintenance issue that needs to be corrected or a situation that poses a potential hazard to the community.
When you are witnessing violations of the community’s rules and regulations that are not violations of the State Laws of North Carolina (i.e. facility usage rules, speeding, nuisance abatement, etc.)
When you have a question about policies, procedures, or other matters pertaining to the community.
When a situation occurs that warrants police or fire response, notification should be made to the Management Company ONLY AFTER THE SITUATION HAS BEEN RESOLVED BY THE APPROPRIATE EMERGENCY SERVICE DEPARTMENT.

Cedar Management Group
Post Office Box 26844
Charlotte, NC 28221

www.cedarmanagementgroup.com

704-644-8808 **
Toll-Free: 877-25-CEDAR (23327) **
Fax: 704-509-2429

**Phones are answered 24 hours a day, 365 days of the year.

Animal Control

The Davidson County Sheriff’s office is responsible for all animal control issues. They can be contacted at 336-249-0131. Be aware you may be redirected for some calls related to wildlife.

For vicious animals or animal bites use 911.

Important Phone Numbers and Website Links

American Red Cross, High Point-Thomasville Chapter
hpt.redcross.org – 336-885-9121

Cedar Management Group
www.cedarmanagementgroup.com – 877-252-3327

Davidson County Animal Shelter – 336-357-0805

Electrical Outages – 800-EUNITED (386-4833)

EMERGENCY – 9-1-1

Federal Trade Commission (Identity Theft Information)
www.ftc.gov/bcp/edu/microsites/idtheft

FEMA (Emergency Preparedness Information)
www.fema.gov

Fire (General Questions) – 336-859-4409

Poison Control – 800-222-1222

Sheriff (Non-Emergency) – 336-242-2100 (8:00 AM -5:00 PM)

Sheriff (Non-Emergency) – 336-249-0131 (24-hour)

North Carolina Wildlife Resources Commission
www.ncwildlife.org

Yadkin (Marshal Olson – Dock Issues) – 704-422-5622