Update April 1, 2021
Several questions have been asked recently concerning the status of the Windstream installation. Reid Chavis sent an email providing an update on the progress; however, the distribution did not reach everyone. The following are excerpts from that communication:
“The fiber-design team is designing how to lay the fiber. It is a huge undertaking, and we want to make sure that we do this the correct way.”
“Our back-office team is creating a special portal website for residents of The Springs. In the event a trouble ticket needs to be placed, this is where you will place it. This will make any troubles have a heightened level of urgency. (This is in your contractual service level agreement.)”
“I am finalizing the details on the contracts with legal and with marketing. To speak candidly, The Springs is an extremely rare situation, and we have to build the back office, pricing, and other components from the ground up.”
“I know what you’re thinking. Will we get service in May? I am still optimistic that this will happen. Once the fiber is designed and contracts are sent and signed, the construction will not take that long. We will turn customers on once we passed their home. We have multiple construction crews throughout to help lay the fiber more quickly and will connect at a central point.”
“I am as excited as all of you are. We are nearly there. If you have questions, I ask that you text or call me at 336.239.1276.”
The internal administrative items they are addressing are taking longer than originally planned. Reid is optimistic the contracts will be out to us soon. The installation will commence as soon as they have the number needed returned to them.
CHIT Task Force: Jerry Bushey and Karl Svatek
We recently announced the opportunity we have to bring high-speed broadband internet service into The Springs. The service would be provided by Kinetic (Windstream) and be in-ground fiber-optic cable to each house in The Springs. For Kinetic to offer this fiber-optic internet service to any homeowners in The Springs, a minimum number of existing homeowners must commit to wanting this service. Those currently building or building soon will also assist in reaching the required target.
Reid Chavis, our Windstream representative, met with several small groups at the clubhouse last week to discuss the offering being made and to respond to the property owner’s questions. The following items are taken from those meetings and may be of interest to those of you who could not attend.
The proposed service would be 1 Gig internet and phone.
Installation of the cable will begin as soon as the minimum number of contracts has been met. Service for the community will be available within 60 days of the start date.
Subscribers will be required to sign a 36-month contract at an all-inclusive rate of $219/month. The rate of $219 is an above-market rate and, after the contract term, the market rate would be applicable. The current market rate for comparable internet and phone service is $100. Lower levels of service would be available at that time and could be as low as today’s rate of $55/month for internet only.
Television service can be added for an additional fee. Their television programming options are available for review on their website. They have three tiers available ranging in base price from $65-85/month.
The service is for 1 Gig with a guarantee of 800 Mbps into your home at all times. The latency (ping) is 10-20 milliseconds. There are no caps applicable to use.
Installation and equipment are provided at no expense to the user. Equipment will include a mesh Wi-Fi 6 system for your home and provide access in all areas of your home as well as outside living areas. Consultation service on layout and design is available before installation at no cost.
Residential advisory service is available at no cost to new home builders wanting advice on wiring to be installed during construction.
The sale of the house opt-out will result in the buyer’s having to complete the
36-month period if the seller is subscribed. The buyer will be required to complete any remaining portion of the 36-month period should they desire service from Windstream.
During the next 3 years, all new subscribers will be required to commit to a 36-month contract at the $219/month rate. All existing homes at the time the service is available to the community will be required to commit to the 36-month rate of $219 if they choose to start service anytime in the next 5 years.
For part-year residents, service can be suspended for the period the service is not in use. The exact terms of this are yet to be described; however, this activity will extend the contract until 36 payments are completed.
Those currently on Windstream landline service and DSL may keep their existing service, and keep paying at their existing rate. If they decide to sign up for the new internet/phone bundle, they can keep their phone number and avoid paying their current landline cost by upgrading to the fiber-optic service.
Contract terms will be available soon and will be delivered to every interested person by Windstream. It may be possible to digitally sign the contract and return it to them.
New home builders may sign up now and be counted in the required minimum customer count. For the next 5 years, any new home built will be subject to the $219/month rate for 36 months. Their service and billing would begin when service is activated, typically at the time of Certificate of Occupancy.
For current homeowners with existing contracts with other providers (e.g., Hughesnet, Viasat, Dish, Directv, etc.) they may sign up now and be counted in the required minimum customer count but can delay the actual service and billing until their existing contract expires.
Current homeowners need to indicate that:
Yes, they want service by sending an email to Reid Chavis. If you have already done so, a contract will be sent to you as soon as it is available.
No, they do not want fiber-optic service in The Springs by advising the HOA’s Internet Search Committee via email to Jerry Bushey.
We are optimistic the community will quickly respond favorably to this opportunity. If you have more questions you can direct them to Reid Chavis.
CHIT Force: Jerry Bushey and Karl Svatek