Front Gate Access – Security Enhancement FAQ

Q: Why are the current gate opener remotes a security concern?

A: Residents of The Springs chose to live in a gated community for numerous reasons. One of the biggest is the privacy, security, and safety it affords. As a result, we expect our well-being will be protected as much as possible within financial limitations while maintaining a reasonably convenient level of access to the community for residents and authorized visitors.

Unfortunately, the current generic gate opener remotes have many pitfalls that greatly diminish community privacy and security. For example:

  • Current remotes allow access to the community 24/7 to anyone who has them. Unfortunately, there is no record of who purchased these remotes or what happened to them when the original purchasers sold their home or lot.
  • Current remotes can and have been programmed into vehicles. There is no means to determine how many vehicles (authorized or unauthorized) have 24/7 access to our community and no way of limiting the programming to vehicles belonging to residents.
  • Our current gate opener system uses a single, static 4-digit code selected by 4 switches inside the generic remotes. This code can be programmed into generic remotes regardless of who owns them. It’s clear that the 4-digit code has been made available to unauthorized users, giving uncontrolled 24/7 access to our community and its facilities.
  • Some property owners believe the current remotes use their unique 4-digit assigned gate code. This is false – the generic code used by these remotes can’t be tracked by our access control software.

Q: What features of the new remotes will improve security?

A: Several features of the new remotes will enhance our community’s privacy, security, safety, and help ensure our amenities remain available for our use:

  • We’ll be able to maintain a record of active remotes, and our system allows for activation or deactivation of the new remotes as residents move into and out of the community, or when they are lost or stolen.
  • They cannot be programmed into other remotes or vehicles, preventing the spread of unauthorized access.
  • The new remotes, in conjunction with our recently upgraded gate system, provide future long-term opportunities for improved accessibility and security for other areas within our community (e.g., boat storage, boat launch, pool, etc.).
  • They transmit a unique device code, which will be associated with your 4-digit code in the database, providing control and tracking in the event an incident occurs.

Q: How did the Security Committee decide on this option?

A: The Security Committee reviewed a variety of options to improve our current gate system security.  This included meetings with our current vendor (for the front gate and gate code system) and the Uwharrie Point community Association Manager and Security Committee (for an orientation and tour of their gates and access control systems), and Heron Bay and Badin Shores community gate system overviews.  Additionally, a comprehensive internet search was conducted to locate access control systems appropriate for our community.

Options evaluated include windshield and headlight tags, front license plate tags, access cards, guarded front gate, bar codes, and encoded remotes.  The new encoded remotes option was chosen based on our community size, gate traffic, ease of use, and financial considerations.

Q: Why should I have to pay to replace my old remote?

A: We all have ongoing community access with our 4-digit gate code. This is provided to us as part of living in this community. Remotes were added as a convenient optional community access method with an associated additional cost. The new remotes will be sold at the actual cost to us, rounded up to the nearest dollar.

Q: What will it cost me?

A: The only cost is for the new remotes, and they are optional. You may continue to enter The Springs using your assigned 4-digit code. Should you want the new remotes, they are $32.50 each with a limit of 2 per household. The remotes come with a key ring, but visor clips are also available for an additional $2.50. Price for both is $35.00. Dates for when the new remotes will be sold will be communicated in The Springs newsletter. Payment must be in the form of a check payable to “Springs at High Rock HOA” or cash (exact change, please).

Q: Why can I only purchase 2 remotes initially?

A: We established an initial limit to ensure a fair and timely distribution of the new remotes to the full- and part-time residents who need them the most. We’ll maintain this limit until we’ve determined that the needs of the full- and part-time residents have been met. There will be a limit on the total number of remotes per household, and we expect that limit to be 3-4. The limit will be determined after a careful analysis of the usage and security features of the new access control equipment and remotes.

Q: The old remote is programmed into my vehicle’s HomeLink button; will it still work?

A: No. After the transition to the new remotes is complete, the equipment serving the old remotes will be taken out of service.

Q: Can I program the new remote into my vehicle’s HomeLink button?

A: No. The enhanced security features of the new encoded remotes make them incompatible with HomeLink.

Q: Will my 3-digit directory code change?

A: No, it stays the same.

Q: Will my 4-digit access code change?

A: No, it stays the same.

Q: Who is eligible to buy the remotes? Lot owners, residents, contractors, visitors, friends, realtors, utility workers, police, fire department, EMTs, mail carriers, delivery drivers, etc?

A: New remotes will only be sold to residents, i.e., those with a completed home in The Springs. All other personnel entering The Springs will use the gate directory, their existing 4-digit codes, or the yelp-activated gate opener (for first responders).

Q: Can the new remotes be mailed to me?

A: No. To ensure the new remotes are purchased by residents only, we regret we won’t be able to mail them. We will provide opportunities to purchase the new remotes in person before the old remotes are deactivated.