Have a question not answered here? Send us an email.
It would be great to have a property for sale section – is that possible?
A. At this time, we are not able to list properties that are for sale in our newsleter. Our website is maintained by volunteers. It is not commercial. Verifying, posting, and continuously updating realty listings should be done by a professional realtor. However, our website has a community blog page for property owners only on which you may post your property that is for sale. You can register for the blog from our website’s Home page of our website. Click “Off the Cuff” from the menu on the left of the page.
Q. ANIMAL BITES AND STRAYS:
Whom do I contact about an animal control issue?
A. The Davidson County Sheriff’s Office is responsible for all animal control issues. They can be contacted at 336-249-0131. Be aware you may be redirected for some calls related to wildlife.
For vicious animals and animal bites dial 911.
Q. BOAT STORAGE CODES:
How do I access the boat storage facility?
A. You may obtain the lock code for the boat storage area by contacting security. Any approved items stored here will need a Springs decal. Download the Application for Boat-Watercraft-Trailer Decal from our website’s Downloads page and print it. Email the completed application to email@example.com or mail to: The Springs Homeowners Association, PO Box 1226, Denton, NC 27239
Q. CLUBHOUSE FACILITIES USE WHEN RENTED:
May I use the pool, hot tub and tennis courts when the clubhouse is rented for a private event?
A. Yes, all resident may use the pool, hot tub, and tennis courts when the clubhouse is rented. However, the clubhouse deck is considered part of the rental agreement and is not available for general use while a private event is in progress.
The clubhouse rental agreement does not include use of the pool, hot tub and tennis courts.
Q. CLUBHOUSE FACILITIES GENERAL USAGE:
Who may use the clubhouse and adjoining facilities?
A. All owners have the right to use the pool, the hot tub and the clubhouse deck as long as they are in good standing. However, if the clubhouse is rented, its deck is not available for general use.
Guests must be accompanied by an owner at all times.
Please carry your facilities usage pass with you. Please contact us for information on obtaining a facilities usage pass.
Q. CLUBHOUSE RENTAL AVAILABILITY:
I would like to have an event at the clubhouse. How do I know if it is available for the date I want?
A. Please see the Events Calender and you will find all upcoming events as well as when the clubhouse is rented.
Q. CLUBHOUSE RENTAL AGREEMENT:
How do I rent the clubhouse?
A. You must be a property owner to rent the clubhouse. Page 2, Item 1 of the Clubhouse Rental Agreement states that to rent the clubhouse you must be, “a member in good standing” (defined as having no unpaid dues, late charges, or fine assessments, and not having been denied access to the facilities for reason of previous misuse) within The Springs Community. See the Clubhouse Rules/Standards on our website’s Downloads page for more information.
Q. CLUBHOUSE ACCESS:
How do I show my guests the inside of the clubhouse?
A. We do not leave the clubhouse open for security purposes. It is open only when rented or for special events. Generally, one of the best parts of the clubhouse is the view. It is very easy to see the inside through the doors and windows from the deck.
I may not be remembering correctly, but believe that in my initial review of the construction covenants it stated only wood frame construction was permitted. If this is correct, has there been any challenge to that by someone wanting to build a foam & cement house like Integrespec builds?
A. Please email the ARC Committee for an answer to your question.
Q. DUES AND BILLING:
When do I pay my HOA dues?
A. Cedar Management bills in December for the new year.
The annual assessment payable by each Owner shall be $820.00 per lot per calendar year.
There are two payment options.
Option 1: The annual assessment shall be due and payable in full on January 31 of each year.
Option 2: The annual assessment shall be payable in two installments of $415.00 each due on January 31 and June 30.
Pay annual dues care of:
Cedar Management Group
PO Box 26844
Charlotte, NC 28221
Please email the HOA Board if you have any questions.
Q. FRONT GATE CODES:
How do I get a front gate access code?
What is the difference between my personal access code and the 3-digit dialing code used by the system at the front gate?
A. Front Gate Personal Access Codes: The security committee maintains the data base for the front gate. It also issues the 4 digit personal access codes. Your personal 4 digit access code should never be given to anyone except immediate family residing in your home. Please email the security team to obtain your personal access code or if you have forgotten your personal access code.
3-Digit Access Codes: Your 3-digit dialing code may be given to friends and visitors. It can be obtained by scolling to your name on the display at the gate. Visitors need only enter the code into the keypad (without using the # sign) to call your home. Upon receiving the call from the front gate you simply need to press the 9 key (for at least 2 seconds) on your home phone. The gate will then open and the line will disconnect. If you do not know your 3 digit dialing code or you want to have your name added to the display board, contact the security committee.
Additonal information can be accessed via the security menu on the home page.
Q. FRONT GATE EXTENDED ENTRANCE FOR EVENTS:
If I have an event in The Springs, how do I handle the gate issue?
A. Contact our security team. They will be able to assist you with your event.
If your realtor is hosting an open house, review the ARC Real Estate and Open House Guidelines on our website’s Downloads page..
Q. HOA BOARD QUESTIONS:
How do I contact the HOA Board?
A. You may email the Board.
Q. HOA BOARD MEMBERS AND MEETINGS:
Who is on current Board and when does the Board meet?
A. The current HOA Board members and the members of all committees at The Springs can be found on the Committees page of our website.
The HOA Board will meet at least quarterly with additional meetings as required. The dates will be posted on the web site at least two weeks in advance. All meetings will begin with a limited open forum for property owners. Summaries of the meetings are posted on the home page of the web site under Meeting Minutes.
Q. INTERNET / BROADBAND:
What internet/broadband services are available at the Springs?
A. Currently, community residents use one of two companies depending on their location at The Springs. They are HughesNet and Windstream. A variety of wireless options are also available such as the Verizon Hot Spot.
Q. LOSS ASSESSMENT INSURANCE COVERAGE:
What is loss assessment coverage?
A. When you belong to a homeowner’s association where all members collectively own property, such as roads, tennis courts, pools, clubhouses, etc, and that property suffers damage, the homeowner’s association may issue a loss assessment on the members to pay for the damages. For example, what if the community clubhouse’s roof is damaged by hail and needs to be replaced? If for some reason the homeowner’s association’s property insurance doesn’t pay, the homeowners association will assess each homeowner a portion of the repairs.
Homeowner’s policies typically provide a small amount of coverage for such loss assessments, with additional amounts available by endorsement for a nominal additional premium.
After launching my boat at the community boat launch, where do I park my trailer, as there are only “individual car” spaces available due to the new yellow lines painted on the black top?
A. Item #35 of the Community Dock Regulations on our website’s Downloads page answers your question in complete detail. The trailer may be placed in the boat storage area (it will need a Springs sticker) or park it on your property.
Q. PHONE NUMBERS – EMERGENCY AND OTHER HELPFUL CONTACTS:
What are some phone numbers I might need?
A. Animal Control Issues: Contact the Davidson County Sheriff’s office at 336-249-0131. Be aware you may be redirected for some calls related to wildlife.
Davidson County Animal Shelter: 336-357-0805
Vicious animals or animal bites, use 911
Electrical Outages: 800-EUNITED (386-4833)
Fire (General Questions): 336-859-4409
Poison Control: 800-222-1222
Sheriff (General Questions): 336-242-2105
Sheriff (Non-Emergency): 336-249-0131
Yadkin (Marshal Olson – Dock Issues): 704-422-5622
Q. POOL AND HOT TUB:
What hours are the pool and hot tub open?
A. Weather permitting, the pool and hot tub are open daily from 10 AM to 9 PM.
Opening and closing dates of the pool and hot tub vary each season depending on the weather and will be posted in our newsletter.
Q. SECURITY TIPS:
Does the Security Committee have any tips for property owners?
A. Yes. They are below.
#1. Most of you know that guests can look up your name on the display at the gate. Associated with your name is a three digit “directory code” that they can enter. It rings your home phone and you dial “9″ to buzz them in. That usually works fine, but many times the guests have a problem finding your name on the screen. Also, some residents have chosen not to display their name.
You may find it easier to familiarize yourself with your directory code and begin giving that code to your guests, family, etc. so that they can have it handy and enter it without having to look up your name. It’s much faster and can make a difference in bad weather.
So next time you go by the gate, look up your code and jot it down. If your name isn’t on the display, contact the Security Committee and we can provide you with your personal directory code.
Do we have requirements for what a For Sale sign needs to look like?
A. The guidelines for For Sale signs are outlined in the ARC Real Estate and Open House Guidelines on our website’s Downloads page.
Q. STICKERS/DECALS FOR CARS, BOATS AND TRAILERS:
Do I need a window sticker for my car, or a decal for my boat and trailer?
A. Yes, you need a window sticker for your car if you are parking it at any Springs facility. Please email the HOA Board.
If you own a boat and trailer, or any other approved item you wish to store in the boat storage area or use at any of our facilities, you will need a decal for each item.
Print a copy of the Application for Boat-Watercraft-Trailer Decal from our website’s Downloads page and email this to firstname.lastname@example.org or mail this to the Springs HOA, PO Box 1226, Denton, NC 27239.
Q. STICKERS/DECALS/FACILITY USAGE PASSES:
What is the difference between stickers and decals?
A. The following identify you as a property owner at The Springs:
Car Window Stickers are for your vehicle. They go inside the windshield on the driver’s side as low as possible (where the inspection stickers went). Contact the Board to obtain these.
Decals are for approved items that use the boat storage, piers or launch areas. Contact the Recreational Facilities Committee to get them.
Q. TRASH COLLECTION:
What trash collection service is used in the Springs and what day do they pick up?
A. North Davidson Garbage Service, Inc. collects trash weekly each Wednesday in The Springs. Contact them at 336-731-4025 or 336-731-2078. Trash and items to be recycled may also be taken to several recycling centers in Davidson County: http://www.co.davidson.nc.us/community/DavidsonCountySanitation.aspx